IPSWICH
CITY
COUNCIL
AGENDA
of the
Community, Culture, Arts and Sport Committee
Held in the Council Chambers
8th floor – 1 Nicholas Street
IPSWICH QLD 4305
On Thursday, 11 August 2022
At 10 minutes after the conclusion of the Governance and Transparency Committee
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MEMBERS OF THE Community, Culture, Arts and Sport Committee |
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Councillor Andrew Fechner (Chairperson) Councillor Kate Kunzelmann (Deputy Chairperson) |
Mayor Teresa Harding Deputy Mayor Jacob Madsen Councillor Nicole Jonic |
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Community, Culture, Arts and Sport Committee Meeting Agenda |
11 August 2022 |
Community, Culture, Arts and Sport Committee AGENDA
10 minutes after the conclusion of the Governance and Transparency Committee on Thursday, 11 August 2022
Council Chambers
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Item No. |
Item Title |
Page No. |
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Welcome to Country or Acknowledgment of Country |
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Declarations of Interest |
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Business Outstanding |
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Confirmation of Minutes |
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1 |
Confirmation of Minutes of the Community, Culture, Arts and Sport Committee No. 2022(06) of 14 July 2022 |
7 |
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Officers’ Reports |
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2 |
2023 Ipswich Show Holiday |
10 |
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3 |
Customer Experience Program of Work - 30 June 2022 |
13 |
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Notices of Motion |
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Matters Arising |
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** Item includes confidential papers
Community, Culture, Arts and Sport Committee NO. 7
11 August 2022
AGENDA
Welcome to Country or Acknowledgement of Country
DECLARATIONS OF INTEREST IN MATTERS ON THE AGENDA
BUSINESS OUTSTANDING
Confirmation of Minutes
1. Confirmation of Minutes of the Community, Culture, Arts and Sport Committee No. 2022(06) of 14 July 2022
Recommendation
That the Minutes of the Meeting held on 14 July 2022 be confirmed.
Officers’ Reports
2. 2023 Ipswich Show Holiday
This is a report concerning a recommendation received from the Ipswich Show Society to make an application to the Office of Industrial Relations for the 2023 Ipswich Show Holiday to be held Friday 19 May 2023.
Recommendation
That Council accept the
recommendation of the Ipswich Show Society and make an application to the
Office of Industrial Relations for the Ipswich Show Public Holiday as follows:
Day and Night: Friday 19 May 2023
Name of Event: Ipswich Annual Show
Community Endorsement: Ipswich Show Society correspondence dated 27 June 2022
3. Customer Experience Program of Work - 30 June 2022
This is a quarterly report concerning the Customer Experience (CX) Program of Work providing an update on the Immediate Action Plan (IAP) and the CX Strategy Implementation Plan.
Recommendation
That the 30 June 2022 quarterly report concerning Council’s Customer Experience Program of work be received and the contents noted.
NOTICES OF MOTION
MATTERS ARISING
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Community, Culture, Arts and Sport Committee Meeting Agenda |
11 August 2022 |
Community, Culture, Arts and Sport Committee NO. 2022(06)
14 July 2022
Minutes
COUNCILLORS’ ATTENDANCE: Councillor Andrew Fechner (Chairperson); Councillors Kate Kunzelmann (Deputy Chairperson), Mayor Teresa Harding and Nicole Jonic
COUNCILLOR’S APOLOGIES: Deputy Mayor Jacob Madsen
OFFICERS’ ATTENDANCE: Chief Executive Officer (Sonia Cooper), General Manager Planning and Regulatory Services (Peter Tabulo), General Manager Community, Cultural and Economic Development (Ben Pole), Acting General Manager Corporate Services (Jeff Keech), Community Development Manager (Melissa Dower), Chief of Staff – Office of the Mayor (Melissa Fitzgerald), Senior Policy and Communications Officer (David Shaw), Manager Economic and Community Development (Cat Matson), Senior Digital Media and Content Officer (Jodie Richter) and Theatre Technician (Trent Gray)
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LEAVE OF ABSENCE – DEPUTY MAYOR JACOB MADSEN Deputy Mayor Jacob Madsen requested a leave of absence from the meeting. |
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RECOMMENDATION Moved by Councillor Andrew Fechner: Seconded by Councillor Kate Kunzelmann: That a Leave of Absence be granted for Deputy Mayor Jacob Madsen. |
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AFFIRMATIVE NEGATIVE Councillors: Councillors: Fechner Nil Kunzelmann Harding Jonic
The motion was put and carried.
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WELCOME TO COUNTRY/ACKNOWLEDGEMENT OF COUNTRY Councillor Andrew Fechner invited Councillor Kate Kunzelmann to deliver the Acknowledgement of Country.
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DECLARATIONS OF INTEREST IN MATTERS ON THE AGENDA
Nil
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BUSINESS OUTSTANDING
Nil
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Confirmation of Minutes
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1. Confirmation of Minutes of the Community, Culture, Arts and Sport Committee No. 2022(05) of 16 June 2022 |
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RECOMMENDATION Moved by Councillor Andrew Fechner: Seconded by Councillor Kate Kunzelmann: That the minutes of the Community, Culture, Arts and Sport Committee held on 16 June 2022 be confirmed.
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AFFIRMATIVE NEGATIVE Councillors: Councillors: Fechner Nil Kunzelmann Harding Jonic
The motion was put and carried.
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Officers’ Reports
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2.*** Community Funding and Support Guidelines This is a report regarding proposed changes to the Community Funding and Support program. These changes will; align it to council’s corporate plan, iFuture; align it to the Community Development Strategy, 2021 – 2026; reduce confusion for applicants, assessors and elected representatives; and increase the strategic effectiveness of community funding. |
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RECOMMENDATION Moved by Councillor Andrew Fechner: Seconded by Councillor Nicole Jonic: ***That the revised Community Projects Funding and Community Events Funding Guidelines be endorsed by Council.
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AFFIRMATIVE NEGATIVE Councillors: Councillors: Fechner Nil Kunzelmann Harding Jonic
The motion was put and carried. |
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NOTICES OF MOTION Nil
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MATTERS ARISING Nil
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PROCEDURAL MOTIONS AND FORMAL MATTERS
The meeting commenced at 11.02 am.
The meeting closed at 11.26 am.
***Refer Council Ordinary Meeting of 28 July 2022 for update
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Community, Culture, Arts and Sport Committee Meeting Agenda |
11 August 2022 |
ITEM: 2
SUBJECT: 2023 Ipswich Show Holiday
AUTHOR: Executive Coordinator
DATE: 7 July 2022
This is a report concerning a recommendation received from the Ipswich Show Society to make an application to the Office of Industrial Relations for the 2023 Ipswich Show Holiday to be held Friday 19 May 2023.
That Council accept the
recommendation of the Ipswich Show Society and make an application to the
Office of Industrial Relations for the Ipswich Show Public Holiday as follows:
Day and Night: Friday 19 May 2023
Name of Event: Ipswich Annual Show
Community Endorsement: Ipswich Show Society correspondence dated 27 June 2022
RELATED PARTIES
Ipswich Show Society.
Office of Industrial Relations, Queensland Government.
There are no discernible conflicts of interest.
ifuture Theme
Safe, Inclusive and Creative
Purpose of Report/Background
Ipswich City Council CEO Sonia Cooper received a letter dated 27 June 2022 from the President of the Ipswich Show Society, Darren Zanow, requesting Council proceed with the gazettal of Friday 19 May 2023 for the Ipswich Show Public Holiday 2023.
Following a decision from Council on the matter, Council will make an application to the Office of Industrial Relations to have the Ipswich public holiday gazetted.
Legal/Policy Basis
This report and its recommendations are consistent with the following legislative provisions:
Holidays Act 2013.
RISK MANAGEMENT IMPLICATIONS
There are no risk management implications for Council arising from this report.
HUMAN RIGHTS IMPLICATIONS
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HUMAN RIGHTS IMPACTS |
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OTHER DECISION |
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(a) What is the Act/Decision being made? |
That Council accept the recommendation of the Ipswich Show Society and make an application to the Office of Industrial Relations for the Ipswich Show Public Holiday as follows:
Day and Night: Friday, 19 May 2023 Name of Event: Ipswich Annual Show Community Endorsement: Ipswich Show Society correspondence dated 27 June 2022
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(b) What human rights are affected? |
No human rights are affected.
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(c) How are the human rights limited? |
Not applicable.
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(d) Is there a good reason for limiting the relevant rights? Is the limitation fair and reasonable? |
Not applicable.
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(e) Conclusion |
The decision is consistent with human rights. |
Financial/RESOURCE IMPLICATIONS
There are no financial implications relating to Council from this report.
COMMUNITY and OTHER CONSULTATION
From 2000 to 2010 Council accepted the recommendation of the Ipswich Show Society and the Ipswich Show public holiday was held on a Thursday. During this time, Council did not receive any substantive complaints or adverse media regarding the date.
In 2011 Council accepted the recommendation of the Ipswich Show Society for the public holiday to be held on Thursday 12 May 2011. Subsequently, Council was advised by Education Queensland that State NAPLAN testing would be undertaken on that day and the request for the Thursday 12 May 2011 holiday would be denied. Following a repeal of the Council decision, a new recommendation was received for the holiday to be held on Friday 13 May 2011, it was consequently gazetted as the Ipswich Show Public Holiday 2011.
From 2012 to 2022, Council has accepted the recommendation of the Ipswich Show Society for the holiday to be held on a Friday and anecdotally this has been positively accepted by the local community and businesses.
Conclusion
Consistent with legislative requirements, Ipswich City Council has received a request from the Ipswich Show Society requesting Friday 19 May 2023 be gazetted as the Ipswich Show Public Holiday.
If Council adopts the recommendation, a formal application to the Office of Industrial Relations will be progressed.
Katie Baynham
Executive Coordinator
I concur with the recommendations contained in this report.
Ben Pole
General Manager, Community, Cultural and Economic Development
“Together, we proudly enhance the quality of life for our community”
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Community, Culture, Arts and Sport Committee Meeting Agenda |
11 August 2022 |
ITEM: 3
SUBJECT: Customer Experience Program of Work - 30 June 2022
AUTHOR: Customer Strategy and Experience Manager
DATE: 17 July 2022
Executive Summary
This is a quarterly report concerning the Customer Experience (CX) Program of Work providing an update on the Immediate Action Plan (IAP) and the CX Strategy Implementation Plan.
Recommendation/s
That the 30 June 2022 quarterly report concerning Council’s Customer Experience Program of work be received and the contents noted.
RELATED PARTIES
There are no conflicts of interest.
ifuture Theme
A Trusted and Leading Organisation
Purpose of Report/Background
Attachment 1 of this report is the Quarterly Customer Experience Program Report – 30 June 2022.
The report provides an update on progress and status of the Customer Experience Immediate Action Plan and the Customer Experience Strategy Implementation Plan.
Legal/Policy Basis
This report and its recommendations are consistent with the following legislative provisions:
Not Applicable
RISK MANAGEMENT IMPLICATIONS
The 2022-2023 financial year budget has recently been confirmed. Council processes relating to Procurement and ICT projects require confirmed allocation of budget before any actions or priorities can be included or scheduled in workflows.
Customer Experience Priorities that rely on an approved budget and were due to commence in June 2022 will be delayed whilst the procurement process and prioritisation in the ICT program of work is finalised. This time risk is being managed through collaboration and focused engagement with Finance, Procurement, and ICT functions of council.
HUMAN RIGHTS IMPLICATIONS
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HUMAN RIGHTS IMPACTS |
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RECEIVE AND NOTE REPORT |
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The Recommendation states that the report be received, and the contents noted. The decision to receive and note the report does not limit human rights. Therefore, the decision is compatible with human rights.
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Financial/RESOURCE IMPLICATIONS
This report is for information only and relates to the 2021/22 financial year. There are no current budget implications relating to this report.
COMMUNITY and OTHER CONSULTATION
The following stakeholders have been consulted for this report:
· Ben Pole – General Manger CCED
· Samantha Chandler – Manager Libraries and Customer Services
· Anne Cahill – Customer strategy and Experience Manager
· Matt Pascoe – ICT Digital Transformation Manager
· Customer Experience Team
Conclusion
This second quarterly report shows the implementation of this iFuture Catalyst Project has commenced. The most significant change this quarter is the confirmation of the 2022-2023 financial year budget which funds the implementation of the strategy for the financial year resulting in commencement of implementation.
The organisation will see a shift from actions and priorities that are Customer Service focussed to a whole of organisation focus and the beginning of the implementation phase.
Attachments and Confidential Background Papers
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1. |
CX Program Quarterly Report - June 2022 ⇩ |
Anne Cahill
Customer Strategy and Experience Manager
I concur with the recommendations contained in this report.
Samantha Chandler
Manager, Libraries and Customer Services
I concur with the recommendations contained in this report.
Ben Pole
General Manager, Community, Cultural and Economic Development
“Together, we proudly enhance the quality of life for our community”
